Terms of use

Last updated 2 October 2026

1. Who we are, and these terms

We are Tap Leagues Limited, a company registered in England and Wales (company number 14712237), registered office 14 Avon Road, Leicester, England, LE3 3AA. Email: enquiries@tapleagues.com, for anything about these terms, your data or the service.

These terms cover everyone who uses Tap Leagues: members, club admins and clubs. Parts that apply only to clubs and their admins say so.

How you accept these terms. When you create an account you tick a box to accept these terms and the Privacy Policy, either on the registration form or on a screen you must complete before using Tap Leagues. We record each acceptance: the words beside the box, the edition of these terms, when you ticked it and how. The Privacy Policy explains how we use your data. It is information, not a contract, and we don't treat the tick as your consent to anything it describes.

Earlier versions of our terms. These terms replace any earlier version you accepted, including the one on our website before this edition, and we won't rely on anything in an earlier version that isn't here. In particular we give up, for everyone and for the past too, any exclusion of our liability for death or personal injury, any arbitration clause, any waiver of your right to bring or join a court claim, any cap on our liability below section 10's, any indemnity from you, and any licence to sell or resell your content or use it beyond section 6.1, which alone covers your content. Where an earlier version gave you more, you keep it for anything that happened while it applied.

Paid meets and competition entry fees also have their own short terms, which you accept before you book or pay (section 7.11).

How a club accepts these terms. A club accepts these terms, including Schedule 1 (the club's data protection contract with us), when a club admin creates the club and ticks a box accepting them for the club. We record the club, the edition, when it was ticked and who ticked it. For a club created without that tick, the club accepts these terms when one of its admins, having accepted this edition, carries on managing the club on Tap Leagues. The admin who accepts confirms they're authorised to act for the club. If your club is an unincorporated association, put these terms to a committee vote and keep the minute, with the date and edition number: it protects the individuals who sign.

Not the club's terms. Your club may have its own rules and terms. Those are between you and the club.

Definitions

• Club: a sports club, league or similar organisation with a page on Tap Leagues, whether a company, a charity or a volunteer-run unincorporated association.
• Club admin: someone who manages a club on Tap Leagues for it. Where these terms put a duty on a club, its admins act for it.
• Member: anyone with a Tap Leagues account. You can belong to one or more clubs.
• Junior: a member, or a player a club added, whom we know to be under 18, from the date of birth they gave us or because a club admin marked them as under 18 (section 3.1).
• Event: anything a club runs through Tap Leagues that you can attend or enter: a meet session, a league, a ladder, a tournament or an americano.
• Event terms: the short terms for a paid meet (section 7.11 and Schedule 2) or for a competition's entry fee (section 7.10). The club can edit them.
• Stripe: the regulated payment service providers that handle all payments on Tap Leagues (section 7.1). For UK clubs, Stripe's contracting company is Stripe Payments Europe, Limited (in Ireland), and the regulated payment services are provided by Stripe Payments UK Ltd, authorised by the Financial Conduct Authority as an electronic money institution (firm reference number 900461).

2. The service and the three roles

Tap Leagues is a platform where clubs organise sport (leagues, ladders, tournaments and social sessions called "meets") and members join in, book, see fixtures, record results, follow stats and message each other.

There are three roles:

1. The club runs its events. When you book, RSVP to or pay for anything on Tap Leagues, your contract is with the club, not with us (unless we sell you something ourselves, section 7.12). The club sets prices, venues and rules, delivers the event and is responsible for refunds. Whoever holds the club's Stripe account answers to Stripe for it (section 4.3).
2. Club admins act for the club.
3. Tap Leagues provides the platform. We are not the organiser, venue or seller, or a party to your contract with the club, and we are not a payment provider (section 7.1).

3. Who can use Tap Leagues, and your account

Tap Leagues is for people aged 18 or over. Clubs are responsible for any under-18s they add to Tap Leagues or let join, including for any payments made by them or for them. That means the club decides whether to take money from or for an under-18, deals with their parent or guardian about it, and, if a child or the adult whose card was used is entitled to their money back, repays it. It doesn't make the club, or anyone at it, answerable to us for a child's payments, and takes nothing from the child.

We don't verify ages, so we don't rely on that rule: someone under 18, or under 13, can create an account, and under-18s do use Tap Leagues, including to message people and to pay. Section 3.1 says how we protect them.

Under-18s have extra legal protection. A child can generally end a contract, which can't be enforced against them, and nothing in these terms (no fee, cancellation charge or waiver) binds a child against their interests. There are no parent or guardian accounts. For clubs: if a child pays with a parent's card without permission, the parent's bank can reverse the payment, and the cost falls on the club (section 7.9).

Keep your account secure. Keep your password to yourself, and treat our one-click sign-in links like a key to your account. Signing out, or changing your password, may not sign you out on your other devices, so if you think someone else has got into your account, tell us at enquiries@tapleagues.com.

Our staff. A few Tap Leagues staff can see account data to run the service, and can sign in as a member to help with a support problem.

3.1 Children and young people: our responsibility, not the club's

Designing the service safely for children is our job, not something a club can take on for us. A club can decide to process a child's data, get a parent's or guardian's agreement and rely on its own lawful basis (section 4.2), but the design duty stays on us as the operator, and nothing in these terms, including any promise a club makes us, changes that.

How we know someone is under 18. From the date of birth they gave us or, for a player a club added without an account, a club admin marking them as under 18. Otherwise we treat them as an adult. Nobody checks the date of birth someone types, so the protections below apply only where we know.

What changes for a junior:

• In embeds, and in match lists an admin downloads, they appear by first name and surname initial, with no photo, even to people in their own clubs. A PDF is different: it shows what the person who made it could see (section 6.2). Everyone, adult or junior, appears that way to people outside their clubs.
• Their email and phone are hidden from other members. Club admins can see them.
• They never receive our marketing. Emails their club sends through Tap Leagues reach them like any other member (section 4.2).
• Their results are never sent to Squash Levels, and they're never asked about it.
• No AI match analysis or feed summary is written about a match or ladder challenge that includes them.
• Their club's admins see their age and that they're under 18, to help the club look after them.

What does not change. A junior can join clubs, message and be messaged by anyone who shares a club with them, pay entry and meet fees, save a card, create a club and be a club admin, with the same access as any admin. The Tap Leagues rating includes juniors' results (section 6.4), and a PDF made by a member of a junior's club, or an entry fee payment link, can show a junior's full name (sections 6.2 and 7.10).

4. Clubs and club admins: responsibilities and promises

The short version, for whoever signs this on the club's behalf

If you read nothing else in this section, read this; the rest is the detail.

1. Your club is legally answerable for the member data it puts in; we answer for our own uses of it (section 4.1 and S1.1a). Check whether your club owes the ICO's data protection fee (section 4.1).
2. If you add members who didn't sign up themselves, you have to tell them what you hold, why, and their rights. We give you the wording (section 4.2).
3. A club email is marketing only when it promotes something: a sponsor, the club shop, a paid session. Marketing needs the member's agreement and an unsubscribe. Being a member is not agreement (section 4.2).
4. Limit your embed widgets to your own websites. Unless you do, they work on any website (section 6.3).
5. Members can cancel some entry fees. For a competition that isn't for set dates, a member can cancel within 14 days of agreeing to pay (section 7.7). Don't spend that income as if it's settled until then.
6. If you take payments, your club is the seller. You handle refunds and chargebacks, and whoever holds the club's Stripe account is answerable to Stripe for it (sections 4.3 and 7.9). Go through the checklist at the start of section 4.3 before anyone switches payments on.
7. Stripe doesn't allow entry fees for competitions played for cash or other prizes of value, and for darts, card games and board games that includes a material prize of any kind (section 4.2).
8. Your admins look at reports about your club's and its competitions' chats first, and promptly; reports from direct messages come to us. A report about a concern for a child, or about illegal content, comes to us as well as to you; tell us straight away about anything else that may be illegal or put a child at risk, and never copy or forward a sexual image of a child (section 4.2).
9. Your club is responsible for the under-18s it adds or lets join, including payments made by them or for them (section 3). Mark any junior you add as under 18.
10. The indemnity in section 4.4 binds the club's funds, never a volunteer personally. That is our promise, not Stripe's: Stripe can still hold its account holder personally answerable for what the account owes it (section 4.3).
11. Schedule 1 is your club's data protection contract. It's binding, and it wins over the rest of these terms on member data.

This section applies to clubs and their admins. It also holds information we must give clubs as business users, which is on our website at /legal/terms and linked from the step where a club is created.

4.1 Your club is an independent organisation

Your club is responsible for its own events: safety, venues, coaching, pricing, delivering what members paid for, refunds, and its relationship with its members. Tap Leagues is the tool, not the organiser.

For member data the club puts into Tap Leagues (adding members, importing lists, entering results for club purposes), the club is the data controller and Tap Leagues processes that data on the club's behalf. If there is a data protection complaint about it, the ICO writes to your club, not to us. Schedule 1 is the contract the law requires between your club and us, and it beats the rest of these terms on anything to do with member data (section 13).

Check whether your club owes the ICO's data protection fee. Many small not-for-profit clubs are exempt, and the ICO's online self-assessment tells you in a few minutes: ico.org.uk/for-organisations/data-protection-fee/self-assessment.

4.2 What the club promises us

By using Tap Leagues for your club, the club promises that:

• Member data is lawful and accurate so far as you know. You're allowed to give us the details you enter, however you enter them. For most clubs this is simple: you collected them to run the club, and running it on Tap Leagues is the same job (S1.9). You're only promising you're not entering details you know are wrong.

• Juniors you add. Before adding a junior yourself, you've told a parent or guardian that the child's details are going into Tap Leagues and what will be visible, and you have their agreement in writing (a tick box and signature on your membership form is fine), kept for as long as the child's details are on Tap Leagues. Then mark them as under 18: for someone without an account, that is the only way the platform knows to protect them (section 3.1). Someone with their own account gives us their own date of birth.

• Juniors who join by themselves. Under-18s can also join your club through a join link or a request, and you may not know their age until they're in. Once they are, your member list marks anyone we know to be under 18. The club then decides whether to keep them and take payments from them, and if so deals with their parent or guardian as for any junior. If your club doesn't want a child's money, refund it and speak to their parent or guardian. If a parent or guardian refuses, or changes their mind, tell us and we'll take the child out of public view or remove them. Holding a child's details needs a lawful basis, which is the club's to have; how the platform treats junior profiles is our responsibility (section 3.1). Nothing in these terms takes away any right a child has.

• You tell members you've added. Anyone you add who didn't sign up themselves must be told what's held, by whom, what for, where it came from, how long it's kept and their rights, within a month and in any event before their details appear on a public page. That duty is the club's. (Our own notice for our uses in S1.1a is our Privacy Policy.) Send this:

  "[CLUB NAME] has added you to Tap Leagues, the online system we use to run the club. We, [CLUB NAME], decide how your details are used there and are responsible for them. We hold your name, contact details and club membership details, which came from [our membership records / the person who added you], and we use them to run the club's leagues, ladders, tournaments, sessions and communications, because [we have a legitimate interest in running the club / you're a member of the club]. Your results, with your first name and surname initial, will appear on pages anyone on the internet can see, and can be shown on other websites. Your full name and photo are seen only by members and admins of your clubs, the admins of a club you ask to join or whose session you attend as a guest, and Tap Leagues staff. Tap Leagues also uses your details for its own purposes, including a playing rating it publishes, AI analysis of matches, and keeping the platform secure; its Privacy Policy explains those. We keep your details for [period]. You can ask us for a copy, ask us to correct or delete them, object to how we use them, or complain, to us at [club email], or to the Information Commission (the ICO) at ico.org.uk/make-a-complaint. There's more in [club privacy notice] and in Tap Leagues' Privacy Policy."

  Filling in the blanks: for the lawful basis, most clubs should use "we have a legitimate interest in running the club"; use the membership option only if joining your club creates a written membership agreement. For the retention period, say how long you already keep membership records; if you've never decided, "as long as you're a member, and for two years afterwards" is a defensible start. If your club has no privacy notice of its own, delete that link.

  Send the notice before you import, or straight away if you already have, from the club's own email or by post: Tap Leagues' club email reaches only members with their own account, and our invitation email isn't this notice. For members you can't email, use whatever reliably reaches them, and keep a dated record of what you sent.

• Lawful use of the messaging and email tools. Messages about running the club (fixture times, session changes, results, subs reminders, AGM notices) are service messages and fine to send. A message that promotes something (a sponsor's offer, merchandise, or your own paid sessions and competitions) is marketing: send it only to members who have agreed to receive it, say who it's from and give a working way to unsubscribe. Being a member is not agreement, so keep your own record of who agreed. Never send marketing to a junior: your club's bulk emails reach members under 18 too.

• Reports about your club's chats. Your admins review reports about your club's chats first, and may remove messages and deal with members under the club's rules (section 5.2). They will look at reports promptly, will tell us straight away at enquiries@tapleagues.com about anything that may be illegal or that puts a child at risk, and will use what they see only to deal with the report.

  Your admins are emailed when a report comes in, and every report is in your club's admin pages on the website. A report about a concern for a child, or about illegal content, comes to us automatically as well. To tell us about another report, email us the club's name, which chat, roughly when, and what it's about: we can open the report ourselves. Don't screenshot, download, copy or forward a sexual image of a child, not even to us: making or passing on a copy can itself be a crime, and we don't need one. If a child may be in immediate danger, call 999 first, and tell your club's welfare or safeguarding officer if it has one. Every admin sees these reports, including any admin under 18, so choose admins with that in mind, and make sure more than one reads their email.

• No gambling. You won't use Tap Leagues to run lotteries, raffles, prize draws, betting, or prediction or fantasy games with entry fees. An entry fee to play real sport, with trophies or prizes for the winners, isn't gambling under UK law. Stripe's rules are stricter: they prohibit taking an entry fee that promises the entrant a prize of value, and payments for games of skill, including darts, card games and board games, played for a monetary or material prize. So don't take entry fees through Tap Leagues for any competition with a cash prize or a prize paid for out of the entry fees, and if your club plays darts, card games or board games, don't take entry fees for a competition with any prize at all, even a trophy, unless Stripe has told you in writing that it's allowed. If you're not sure, ask us before you take entry fees. Breaking Stripe's rules can get your club's account suspended and its funds held, leaving your members unpaid and unrefunded, which we can't reverse. Beyond that, how you run your competitions is the club's responsibility.

4.3 Paid events: the club is the merchant

Before anyone switches payments on, check these:

• Decide who holds the Stripe account. Set-up asks whether the account is the club's or the admin's own. Whoever holds it is answerable to Stripe for refunds and chargebacks the club's balance can't cover, so choose the club where you can. If nobody on your committee is willing to take that on, don't switch payments on yet.
• Keep your list of admins short. Admins can change the bank account payouts go to.
• Check the register before charges run. Anyone still booked is charged, and a no-show pays the full price, unless an admin has taken them off that date or waived their charge. Use check-in for paid meets, and in the meet's settings give your admins enough time to check the register.
• Make sure each event's terms match its settings, and say that a no-show pays in full.
• Don't spend entry fees as settled while members can still cancel (section 7.7).
• No entry fees for a competition with a cash prize, or for darts, card or board games with any prize (section 4.2).
• Leave money in the Stripe balance. Refunds and lost disputes come out of it first, then out of your bank account.

If your club charges for events:

• The club is the merchant of record: the sale is yours, the money goes to your club's Stripe account, and you alone are responsible for providing what was paid for, including refunds.

• Who holds your club's Stripe account. The admin who sets up payments chooses whether the club (for a company, charity or registered association) or they themselves, on the club's behalf, will hold the account. Nobody we know to be under 18 can set up payments. Whoever completes Stripe's set-up must be entitled to act for the holder. Stripe's terms make the account holder answerable to Stripe for anything the account owes it, such as refunds and chargebacks the balance can't cover; Stripe can take that money from the linked bank account and recover it, with its collection costs, from the account holder. Decide as a committee who does this before anyone clicks. If your club is an unincorporated association, use a bank account in the club's name rather than a personal one.

• Payment processing services for clubs on Tap Leagues are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Your club must complete Stripe's onboarding, accept that agreement and keep to it. By taking payments through Tap Leagues your club agrees to be bound by it, as Stripe updates it under its own terms. As a condition of our enabling payments through Stripe, your club agrees to give us and Stripe accurate and complete information about the club and its account holder. It authorises us to share that information, and information about the club's payments, with Stripe. Stripe in turn shares information about the club's Stripe account and payments with us. That agreement also lets us act on your club's Stripe account. We use that only to have Stripe take payments, refund them, pay out the balance and change the payout schedule, and to show your admins the account, as section 7 describes or when one of your admins asks.

• Payment to Stripe pays you. When a member's payment reaches Stripe, they have paid the club: their obligation to you for that amount is discharged at that moment, whatever then happens between you, Stripe and us, including any delay, hold, reserve, reversal or account closure Stripe applies. You must not pursue a member for an amount already paid that way. This is about the payment side only: it doesn't stop you contesting a chargeback the payer raises with their own card issuer (section 7.9).

• Your contract for payment services is with Stripe, not with us. Stripe's terms decide when and how you are paid, and Stripe can delay, hold, reserve or reverse amounts in your account, or close it. We can't override that or release money Stripe holds, and aren't responsible for it. If Stripe restricts your account, you're still responsible to your members for delivering events and for refunds.

• Chargebacks and payment disputes are the club's to handle, and the club's to bear (section 7.9).

• If you cancel an event, members must not lose out: anyone not yet charged isn't charged, and anyone already charged is refunded. The law requires it, and "no refunds ever" terms are void. The same goes for a competition you stop running part way through: members are owed a refund for the part they didn't get, whatever your entry fee terms say.

• Keep to what each member agreed when they booked or paid, and put it right if anything goes wrong:

  • if a member's card is charged more than the amount they were shown and accepted, you repay the excess;
  • you won't hold a member to a charge for a session they didn't attend if, when they booked or accepted an offered place, they were told they'd be charged only if they attended: waive it, or refund it from the club's own balance if it's been taken;
  • you'll refund any charge for another person's sessions that the payer didn't agree to (section 7.5);
  • a member agrees to pay an entry fee only by ticking your entry fee terms and pressing a button that makes clear they're agreeing to pay (section 7.10). Being added, placed or rolled over by you doesn't commit them on its own, unless they joined agreeing to owe the fee once placed. If you add a fee after people joined for free, or a member you added doesn't want to pay, waive it or take them out rather than pursue them;
  • when a member cancels within a statutory cancellation period (section 7.7), you refund them within 14 days, and waive the fee on the platform so it doesn't show as owed again.

  Waivers and refunds, in full or in part, are made from your club's admin pages. Doing these by hand doesn't make the club answerable for our mistakes. Where the club has to repay a member because our software charged the wrong amount, or our screens told members something untrue, section 10 applies between the club and us, as it does for members, within the club's cap there.

4.4 The club's indemnity: deliberately narrow, and capped

If Tap Leagues suffers loss because the club seriously or deliberately broke one of its promises in section 4.2, or deliberately broke the law in how it used the platform, the club will compensate us for that loss. That's the whole indemnity: only the club's own serious or deliberate breaches, only losses they actually caused, and never our own failures. We will mitigate our losses and tell you promptly about any claim.

• It's capped. The club's total liability under this indemnity in any 12 months is capped at the greater of £500 and the total the club received into its own Stripe account for bookings made through Tap Leagues in the previous 12 months.
• Honest mistakes never trigger it. A good-faith slip in member data (a wrong phone number, an out-of-date email) is not a serious breach. Just correct it when you spot it.
• Volunteers are out of it, completely. Many clubs are unincorporated associations, where committee members sign in their own names. We will never pursue an individual volunteer under this indemnity, in any circumstances, whatever the state of the club's funds. It binds the club and its funds, and nobody's house. (Section 10 says we don't ask consumers to indemnify us; this is how that promise is kept for volunteers.)
• It never bites on something we made unavoidable. If the platform's own design makes a promise in section 4.2 impossible to keep, that is our problem, not the club's, and this indemnity doesn't apply to it.

4.5 How clubs appear and rank on Tap Leagues

Information we're required to give business users:

• Where your club's content appears. On your club's public pages, share links, PDFs and embed widgets, which work on any website unless the club limits them to its own (section 6). We don't market your offers through any other channel or affiliate programme.
• How search ranking works. A name search lists clubs whose names match what was typed, alphabetically; a location search lists clubs within the chosen distance of the searched place, nearest first, and only clubs with a fixed address appear in location results. The main parameters are how well the name matches and distance from the searched place. A search shows a limited number of results. Nobody can pay for a better position, and we host no reviews or ratings of clubs.
• Data access (in full in Schedule 1 and the Privacy Policy): we access the data you and your members provide or generate, to run the service and for the purposes in S1.1a, and we don't use club-entered member data for our own marketing. Your admins can see the member data your club entered; members' bookings, attendance, charges, payments and results for your club's events; members' contact details, ages and whether they're under 18; and reports about your club's chats. Approved results go to Squash Levels only as section 8 describes. We don't give clubs aggregated or anonymised datasets.

5. Acceptable use, messaging and online safety

These rules apply wherever you can post or send something: messages and photos, profiles, club pages, announcements, competition information and free-text fields.

Don't use Tap Leagues to:

• post or send anything illegal, or that harasses, threatens or abuses anyone;
• post or send content that sexualises or endangers children;
• send anyone a photo or video of someone's genitals when they haven't agreed to receive it;
• encourage or help anyone to seriously harm themselves;
• infringe someone else's rights (including sharing photos or personal details without the right to);
• run lotteries, raffles, prize draws, betting, or prediction or fantasy games with entry fees;
• send spam, or collect other users' details to contact them outside the platform;
• interfere with the service or other people's use of it, or access it by automated means to scrape data.

Who can message whom. You can start a direct message or group chat only with people who share a club with you, whether or not that club hides members' contact details. Once a conversation has started, it carries on even if one of you later leaves or is removed from the club. Chats for a club or competition include its members, adults and under-18s together, and a ladder challenge's chat holds that challenge's players.

We do not pre-screen messages, or anything else you post, and we don't monitor what's posted: we rely on reports and what we otherwise learn.

5.1 Reporting a message

You can report a message in a chat you're in, from the options on that message, choosing a reason and adding details if you want to. Before you send it, you're told who will see it. A report carries a copy of the message, the name of the person who sent it, a few messages before it, your reason and anything you wrote. We keep that copy, as the record of what was reported and why, even if the message or either account is later deleted.

To report anything else (an announcement, a profile or photo, a name, a club page), or if you're not a member, use the Contact form or email enquiries@tapleagues.com, with a screenshot if you can; a person reads them.

5.2 Who looks at a report, and what they can do

• Messages in a club's chats, or its competitions' chats: that club's admins look first. They're emailed that there's a report (the email doesn't contain the message) and review it in the club's admin pages. They may remove messages and deal with members under the club's own rules. The admin who sent a reported message never sees the report; if no other admin of the club can review it, it comes to Tap Leagues instead.
• Direct messages, and chats that belong to no club: Tap Leagues reviews them.
• A report of illegal content, or a concern about a child, comes to Tap Leagues straight away, wherever it was made, as well as to the club's admins.
• Tap Leagues can see every report and can act on any of them, whether or not the club has. We aren't told about a club chat's other reports, and don't routinely look at them.

What a reviewer can do with a report: remove the message (the others in the chat then see that an admin removed it), mark the report handled, or dismiss it. Beyond that, a club's admins can remove someone from the club, and Tap Leagues can act on an account under section 9.1. A photo in a removed message stays stored at its web address, where anyone who has that address can still open it, and a small copy of it may already have reached people's phones in a notification.

How quickly. We look at reports that reach us as soon as we reasonably can. We don't promise a response time.

5.3 What happens after a report, and complaints

Nobody is told the outcome. When you report, you're told you won't hear back unless we need more from you. The person whose message was removed isn't told why.

If you're unhappy with how a report was dealt with, or you think a message of yours shouldn't have been removed, email enquiries@tapleagues.com with "Online safety complaint" in the subject, saying what happened. We'll look at it, act where we should, and tell you what we decided. A director of Tap Leagues is responsible for online safety and for handling complaints about how a report was dealt with.

5.4 Blocking someone

Blocking someone stops either of you messaging the other directly or adding the other to a chat you set up, and in chats you share, such as a club chat, you stop seeing and being notified of their messages. It doesn't remove them from shared chats, stop them seeing your messages there, or report anything, and it doesn't replace reporting. We don't tell them, though they may work it out if they try to message you. You can unblock someone from your profile, and their messages come back.

5.5 Deleting your own messages

You can delete any message you sent, at any time, for everyone in the chat; the others then see that it was deleted. We still keep the original text, and a photo stays stored at its web address, where anyone who has that address can still open it (Privacy Policy, section 8).

5.6 Child sexual abuse and the National Crime Agency

The law requires us to report child sexual exploitation and abuse content that we find on Tap Leagues, including content we learn of from a report, to the National Crime Agency, and to keep the reported content and related account information for a year and the report's reference for five years, whatever else these terms say about deleting things. A director of Tap Leagues is responsible for making those reports.

6. Your content and who can see it

6.1 Your content stays yours

You own what you post: photos, videos, messages, profile details, results and everything else. You give us only the licence we need to run the service: to host, store, display and share your content solely to operate the club features you and your club use and the platform features these terms describe (the rating and AI features in section 6.4, and the online safety system in section 5). We won't sell your content, or use your content, image or voice in our own marketing or promotional material without your specific agreement, and never where the content shows someone under 18.

The licence ends when the content is deleted or your account is closed, except for (a) copies we must or may keep (sections 5.1, 5.5, 5.6 and 9.3, and the Privacy Policy's retention section), and (b) content already shared with or delivered to others, which stays as it was: messages you've sent stay in other people's chats with their text, and results stay in published standings under the name "Deleted Member".

You're responsible for having the right to post what you post.

Our platform is ours. The Tap Leagues website, apps, software, name and logo belong to us or the people who license them to us. You may use them only to use Tap Leagues as these terms allow; don't copy, sell or take apart our software except where the law lets you.

6.2 A lot of Tap Leagues is public: know before you post

Club pages (including member lists and the club's address and venue map), player profiles, standings, results, stats and your Tap Leagues rating are public: anyone can see them, share them by link, print them as PDFs and embed them on other websites (section 6.3), and search engines can index them. Your full name and photo are seen only by people who share a club with you (its members and admins), the admins of a club you ask to join or whose session you attend as a guest, and our staff. Everyone else, signed in or not, and every embed, sees your first name and surname initial, with no photo, adults and juniors alike (section 3.1 says what else is different for juniors). A PDF shows what the person who made it could see, so someone in your club can make one carrying full names, juniors' included; anyone given its link can open it until we delete it after 7 days. Handicap changes can be seen by any signed-in member in competitions set to show them, though only members of the club can see a player's history of changes; an admin's note about a change only by the club's admins and our staff. Don't put anything in a profile, result or free-text field you wouldn't want public. The Privacy Policy explains what's visible to whom.

Your email and phone number. Whether a club's other members can see them depends on the club's setting; check your club's. The club's admins can always see them. Members who share a club can message each other in Tap Leagues whichever way it's set (section 5).

If your club added you. If you're on Tap Leagues because a club admin entered your details rather than because you signed up, all of the above is public about you too. You can stop it: email us at enquiries@tapleagues.com and we'll take you out of public view, remove your profile, or take you out of embeds and share links, whichever you ask for. You don't need an account and you don't need to ask your club first.

6.3 Embeds

Clubs can embed their standings, results, draws and stats leaderboards on their own websites. Unless the club limits a widget to its own websites, the embed works from any website at all, so embedded content can appear on sites neither we nor the club control. Embeds show everyone by first name and surname initial, with no photos, as they appear to anyone outside your clubs; a name an admin has typed in place of a player's or team's name appears as typed. A club can restrict, disable or delete a widget at any time.

6.4 What the platform works out about you

We calculate a Tap Leagues rating from your approved results and how much you play, and publish it on your profile and stats pages, where anyone can see it. We don't publish the exact formula. It ranks and compares players; it doesn't decide anything else about you. It includes juniors' results. Where a club uses session formats with skill balancing, we use players' past results or, for players with no results yet, a skill order the club's admin sets, to make balanced fixtures. If you object to your rating or to skill-balanced matchmaking, email us and a person will deal with it.

AI features. We use an AI service, which processes the data in the United Kingdom and doesn't use it to train its models, for match analysis and ladder challenge predictions (a club decides for each competition whether they're on, and they start on), summaries of results on the home feed, checking member imports before the admin confirms them, and a help assistant whose conversations are stored with the account and can be read by our staff. Match analysis, predictions and feed summaries are never written about a match or challenge that includes a junior, and none of these features decides anything about you. The Privacy Policy (section 13) says what each uses.

7. Payments

This section covers any money that changes hands: session fees for meets, and entry fees for leagues, ladders, tournaments and americanos (section 7.10). Not every club takes payments through Tap Leagues; if yours never charges for anything, skip this section.

7.1 Who you pay, and who handles the payment

When you pay for an event, you are paying the club: the club is the seller, and your contract is with it. Before you pay, you're told which club you're paying. Stripe, a regulated payment service provider, takes the payment for the club, and the money goes straight to the club's own Stripe account.

Tap Leagues is not a payment service provider and never holds the money: we never receive or hold money you pay a club, and it never passes through any account of ours. Our software tells Stripe when to charge a saved card or refund a payment on the club's Stripe account, following the event's rules or a club admin's instruction, as the club's agreement with Stripe allows (section 4.3); the money itself moves only between your card and the club's Stripe account. If we ever sell you something of our own (section 7.12), you pay us for that alone, and it changes nothing here about money you pay a club.

Good discharge: once your payment reaches Stripe, you've paid the club, and your obligation to the club for that amount is discharged, whatever then happens between Stripe, the club and us.

7.2 Our commission

We charge the club a commission on each payment made to it through Tap Leagues. Stripe takes it from the club's payment and passes it to us, and Stripe also takes its own processing fee from the club's payment. Payers never pay either: the price you see is the price you pay (section 7.3).

• For clubs: the rate. The rate for a payment is the one shown to your club's admins when the charge is created: for a meet, after the session; for an entry fee, when the member pays. Charges already created keep their rate. We may agree a different rate for a club or for a particular meet. If we change your club's rate we'll give you notice under section 11.
• If the commission Stripe takes ever differs from the rate that applied, we bear the difference, not the club and not the payer.
• Our commission never funds refunds: refunds come from the club (section 7.8).

7.3 Prices

• The price shown is the price you pay. The club sets each event's price and currency. We are responsible for showing it to you accurately and in full wherever Tap Leagues itself displays it, even though the club sets it; a price the club writes in its own text (event terms, an information page) is the club's statement. Nothing is added at checkout, including for paying by card. If you were ever charged a card fee on top of a price, you're entitled to have it repaid: contact us and we'll sort it out with the club.
• You never pay more than the total shown to you. If more than that total is taken from your card, the excess isn't owed: tell us and we'll take it up with the club, and the club will repay it (section 4.3). That doesn't excuse us if our software got the amount wrong; any claim you have against us for that is covered by section 10.
• If the club changes a meet's price or currency. Each date of a meet keeps its own price, and dates within the club's notice period keep what you agreed. If the club raises the price of a later date you've booked, or changes its currency, your place is held and you're asked to agree again. If you don't, your place is released free and you're not charged. If the club lowers the price, you're told, and you pay the lower price for dates outside the notice period. For entry fees, see section 7.10.

7.4 When you're charged

Each paid meet bills in one of three ways, shown before you book: per session, weekly or monthly. Weekly or monthly billing rolls the dates you attended into one charge on a billing day and time the club sets, in UK time (where a month is too short for that day, on its last day); ask the club if you need to know when. We don't promise to tell you the combined amount before it's taken.

7.5 Your saved card and automatic charging

• To book a paid meet date (or join its waitlist) you need a saved card; you can also save one when paying an entry fee (section 7.10). Accepting a place you're offered doesn't need a saved card: if you accept without one, you pay the club directly. Stripe, not us, stores the card, and any club you book with or enter can use it. We only see the card brand, last four digits and expiry date.
• By saving your card you authorise each club you book with to charge it automatically, through Stripe, for what you owe that club for your own bookings (and for someone else's sessions, if you've accepted a request to pay for them): after a session you attended, for a session you missed without cancelling, or under the cancellation rules below, without you being present, on the event's billing frequency. A club can only do this after you've booked a paid date at that club, or accepted a place it offered you; a club admin adding you to a paid date is only an offer until you accept it. Entry fees are only ever charged when you choose to pay. We never take a payment on your card for ourselves. Every screen where you save a card tells you this.
• You can remove a saved card from your profile, but not your last one while you owe a charge or are booked or waitlisted on an upcoming paid date. Once a card is removed, no further automatic charge can be taken on it. Anything you already owe stays payable.
• Paying for someone else. A club admin can ask another member to pay for a player's sessions, for example a parent paying for their child. Nothing is charged to the member asked unless they accept, after being shown the price, the no-show charge, the cancellation charges and the club's terms; we record when they accepted and which version of the terms. If you're ever charged for someone else's sessions without having accepted, you're not liable for it: tell the club and us, and your bank can reverse it.
• When a charge is final. With per-session billing, charges are finalised after the session plus the club's grace period; with weekly or monthly billing, at the billing run. Until then the club's admin can correct the register (no-shows, attendance, waivers). Admins can correct it; we don't promise they will. We don't promise to tell you before a charge is taken; if you think one is wrong, contact the club or us.
• If a charge fails, it's retried automatically a few times over the following days, and you're emailed to update your card. Until it's settled you're automatically blocked from booking that club's paid events; free events, and other clubs, are unaffected. The block is applied by software, not by a person. The club's admin can waive the charge or record it as settled offline. If you think the block is wrong, contact us and we'll review it.
• If we stop the platform charging for a club (section 9.1), nobody can book that club's paid events while that lasts, and no charge is taken from you. Anything you owe stays owed to the club. Free events at that club carry on.
• Emails you can't switch off. Emails about money you've paid or owe, and confirmations of your bookings and entries, always reach you.

7.6 Cancellations, no-shows and club cancellations

• When you can book. The event page says whether bookings are open and, unless the club has chosen not to announce it, when they will be. Places go in the order people book.
• Each paid meet has cancellation charges set by the club (for example: free until 24 hours before; 50% after that). They and your free-cancellation deadline are on the event page before you book, and the charge is shown before you confirm a cancellation. You're charged under the cancellation charges you accepted when you booked, at the level that applies when you cancel. If the club changes them, section 7.11 says what happens to your bookings.
• You won't be charged if someone takes your spot. A late-cancellation charge only sticks if your spot is never refilled. If several people cancel in the same window, they're excused in the order they cancelled.
• No-shows are charged in full. If you don't turn up and didn't cancel, you pay the full price, as the booking and offer screens and your booking confirmation tell you. Anyone still booked when charges run is charged, unless an admin has taken them off that date or waived their charge. The club's admin can waive a no-show charge, and should where a paying walk-in took your place, so cancelling is never more expensive than not showing up.
• Offers. You're offered a place, rather than booked, when a waitlist spot opens, when a club admin adds you, when a club changes what you agreed to for a date you've booked (section 7.11), and when a club moves a date. Declining, or letting the offer run out, costs you nothing. You don't need a saved card to accept; if you accept without one, you pay the club directly. To accept a paid place you're shown the price, the no-show charge and the meet's terms, tick to accept the terms (unless you've already accepted that version) and press a button that makes clear you're accepting the place and agreeing to pay. Once you accept, the cancellation and no-show rules apply as if you'd booked normally. Terms you were never shown aren't part of your booking. A waitlist offer holds the spot while it's open, so if your late cancellation freed it, you aren't excused until the next person actually confirms.
• Leaving. Leaving a meet cancels your future bookings for it; the cancellation charges apply to any session inside a charging window, and anything you owe stays payable. If a club admin removes you from a meet, your future bookings for it are cancelled free. You can't leave a club while you have paid bookings there: cancel them first, then leave.
• If the club cancels a session, nobody is charged for it, and the club refunds anything already charged (section 7.8).

7.7 Your statutory cancellation rights

Bookings and entries for set dates. Where a booking or entry is for a specific date or period, such as a meet date or a competition with stated dates, the 14-day "cooling-off" right to cancel a distance contract does not apply: the law exempts leisure services for a specific date or period. We tell you this before you agree.

Everything else. Otherwise, for example an entry fee for a competition with no set end date, you can cancel within 14 days of agreeing to pay (section 7.10 says when that is), without giving a reason, by telling the club clearly (an email is enough). If you haven't paid, you then owe nothing; if you have, the club must refund you within 14 days. If you cancel before you've played your first match in the competition, you get the whole fee back. After that, the club can keep a fair share for the play you've had, but only where the law allows it: you asked for your entry to start within the 14 days, and you were given the information the law requires when you agreed to pay. Whatever a competition's entry fee terms say about refunds, they don't override this right. If you weren't given this cancellation information, the law extends the period to 12 months.

For clubs. Don't treat an entry fee that carries this right as settled until the cancellation period has passed. A cancellation starts a statutory clock: the refund is due within 14 days of the member telling you, however informally they tell you, so make sure whoever reads the club's inbox knows.

Your other statutory rights are unaffected, including your right to redress from the club if an event you paid for isn't delivered.

Confirmations. When you book a paid meet date, or pay an entry fee, we email you a confirmation with the club's name and address. A meet booking's confirmation sets out the price, the charges and cancellation rules, and the version of the terms you accepted; an entry fee confirmation includes the text of the terms. If you agree to pay an entry fee when you join, we email you that the fee is due, and send the confirmation when you pay.

7.8 Refunds and receipts

• Refunds are decided and funded by the club, from its own Stripe balance, never by Tap Leagues. To ask for one, contact the club. A full refund returns everything you paid; a partial refund returns the part the club chooses to return.
• If an entry fee you were refunded shows as owed again, and you were refunded because you withdrew or cancelled, you don't owe it again, whatever the platform shows. Ask the club to waive it on the platform (section 4.3), or tell us.
• For clubs: we return our commission on a refunded charge in proportion, but Stripe keeps its processing fee, so refunding costs the club that fee on each refunded charge. A refund or a lost dispute comes out of the club's Stripe balance if there is one, and otherwise out of the bank account you linked.
• Receipts name the club as the supplier you paid.
• Nothing here limits any statutory right you have to a refund.

7.9 Chargebacks and disputes

If you dispute a charge with your card issuer, the club handles it (it's the club's sale), through Stripe's dispute tools. While a charge is disputed it can't be refunded. If a club admin waives a charge or records it as settled offline, that ends the platform's involvement in that amount: we don't mediate cash arrangements.

Who bears it. If a dispute is decided against the club, the disputed amount and any dispute fee come out of the club's own Stripe account. Tap Leagues does not fund, guarantee, advance or reimburse any part of a chargeback, and we have no power to release, withhold or return money in a dispute: that is between you, your card issuer, Stripe and the club. For clubs: unlike a refund (section 7.8), a payment the club loses in a dispute doesn't give the club back our commission on it, and Stripe's own records are the authority on how a dispute ended.

Raising a payment dispute with your card issuer will never, on its own, lead us to restrict or suspend your account. Disputing a charge is your right, and using it is not misconduct.

7.10 Entry fees for leagues, ladders, tournaments and americanos

Clubs can also charge entry fees for a league, ladder, tournament or americano. An entry fee shows as due when you join or are added, and you pay the club when you choose, by card or any other way to pay that Stripe offers you at checkout. We aren't owed the money and give you no credit. An unpaid entry fee never blocks you from playing the competition itself. The club's admin can waive an entry fee, and it is then no longer due.

When you agree to pay. A fee showing as due is not always a fee you've agreed to pay. You agree to pay an entry fee only after being shown the competition's entry fee terms and ticking that you accept them, by pressing a button that makes clear you're agreeing to pay, in one of these ways:

• you join the competition straight away (you can then pay at once or later);
• you join where the club places new members itself, agreeing to owe the fee once a club admin places you;
• you ask to join, agreeing to owe the fee if a club admin accepts your request, and they do;
• you pay a fee you hadn't already agreed to: for example, where a club admin added, placed or moved you, or you joined in a way that didn't show you the entry fee terms.

On its own, being added, placed or moved on by a club admin doesn't commit you, even if the fee was shown. Until you've agreed, a due fee is the club asking you for it: you can agree and pay it, or ask the club to waive it or take you out. Once you've agreed, you owe it to the club, and your cancellation rights are in section 7.7. If the club stops running a competition part way through, you're entitled to a refund for the part you didn't get, whatever the entry fee terms say.

• Entry fee terms. Each entry fee has short terms, the club's own or else our standard text. We record which version you accepted, when and who (section 7.11). Anyone paying after the terms have changed, or who hasn't accepted them yet, such as a team-mate, is asked to accept them first. If the club changes the terms, anyone who had agreed to pay is asked to agree to them again. If your app is out of date, you may need to update it to pay.
• Team fees. In doubles and team competitions the fee sits on the team, and any member of that team can see it and pay it, unless the club's admin has set one person to pay it. The first payment, or a waiver, settles it for the whole team. Paying is not the same as owing: you are never obliged to pay more than an equal share of your team's fee, and if you pay the whole fee, settling up between team-mates is between you: we can't recover it for you.
• If an entry fee payment fails, it stays due and you can try again. A failed payment from a saved card can stop you booking that club's paid events until the failed payment is settled or waived by the club (section 7.5). If you think the block is wrong, contact us and we'll review it.
• If the club changes the entry fee before you pay. If you'd agreed to pay, we email you. A lower fee keeps your agreement, and you pay the lower amount. A higher fee, or a fee in another currency, asks you to accept again before you pay; if you'd rather not play at the new price, ask the club to take you out. If you hadn't agreed to pay, the amount you're asked for simply changes. Once you've paid, the amount is fixed; if the club removes the fee, you owe nothing.
• Payment links. A club admin can create a link for paying a team's entry fee without signing in. Anyone with it can see the club, the competition, the full names of the team's members, juniors included, and the amount, and it keeps showing those details after the fee is paid, so only share it with the people who need it. Anyone paying through one of these links is paying the club, not Tap Leagues, and once the payment reaches Stripe the fee is discharged. Paying by link doesn't create a Tap Leagues account, and these terms apply to you only to that extent.

7.11 Event terms

Each paid meet and each competition entry fee has its own event terms, which the club can edit. Clubs start from a standard text and can rewrite it entirely; Schedule 2 is a sample of meet terms. You accept a meet's terms with a tick before your first paid booking for it, or when you accept an offered paid place, and a competition's entry fee terms with a tick when you agree to pay (section 7.10); the version you accepted governs.

When a club changes a meet. If a club changes anything you agreed to for a meet (its terms, charges, cancellation rules, billing or currency), or raises its price, your booked dates outside the club's notice period are held and you're asked to agree again. If you don't, your place on those dates is released free. Dates inside the notice period keep what you agreed, except that a change to how often you're billed, or on which day, applies to all your upcoming dates. If the club lowers the price, you're only told, and the lower price applies to dates outside the notice period. You accept a changed meet's new terms before your next paid booking.

Whatever an event's terms say, they can't take away your statutory rights (sections 7.7 and 7.8).

Hierarchy: the law beats these Terms of Use; Schedule 1 beats the rest of these Terms of Use on anything to do with a club's member data; and these Terms of Use beat any event terms. An event term that conflicts with the law or with these terms has no effect.

7.12 Subscriptions

Tap Leagues does not sell a subscription: no plan, no recurring platform charge, nothing that renews. We do charge clubs a commission on payments they take through Tap Leagues (section 7.2), so "free" means free to join and use, not free of all charges. The only payments arranged through Tap Leagues are members paying clubs for events (sections 7.1 to 7.11), and they never pass through us.

If we introduce a paid plan, that is a material change, so you'll get notice under section 11, and nobody is moved onto a paid plan without agreeing. For any subscription we sell: you'll be told before you sign up what's included, the price, how often and for how long you're billed, when it renews and at what price, and how to cancel; you buy it from us, not from a club; you can cancel within 14 days without giving a reason (if you ask us to start at once, we keep a fair share for the part you used only where the law allows); cancelling is as easy as joining; we'll remind you in good time before it renews; a price change never applies to a term you've already paid for; if you cancel, you keep what you've paid for until the term ends, unless you cancel within the 14 days, when we refund you; and if we stop offering a plan, or stop the service, we'll tell you in advance and refund the unused part.

8. Third-party services

Some parts of Tap Leagues rely on other companies, whose own terms apply too:

• Stripe: all payments (section 7), under its Connected Account Agreement for clubs (section 4.3).
• Apple App Store and Google Play: if you use our mobile app, the store's own terms apply to downloading it, and you use the app under the store's usage rules as well as these terms.
• If you downloaded the app from Apple's App Store, these points also apply. These terms are between you and us, not Apple, and we, not Apple, are responsible for the app and its content. Apple has no duty to provide any maintenance or support for the app. If the app fails to meet a warranty that applies to it, you can tell Apple, and Apple will refund what you paid for the app (the app is free); beyond that, Apple has no warranty duty for it. We, not Apple, deal with any claim about the app, including a claim that it breaks the law, doesn't meet a legal requirement, or infringes someone else's intellectual property. Apple and its subsidiaries can enforce these terms against you as a third party.
• Google and Apple, if you choose to sign in with them.
• Squash Levels, an independent rating service. It receives an approved result only for a singles squash or racketball match, in a competition where the club has switched it on, between two players who have both said yes to sharing with it, neither of them under 18. A club's setting alone never sends anything. We collect players' levels back and show them in squash competitions. The Privacy Policy (section 5) says what is sent. Your answer is one setting for your whole account, off until you turn it on, and you can change it in your profile.

The other service providers we use to run Tap Leagues are described in the Privacy Policy.

9. Suspension, closure and deleting your account

9.1 When we can remove content or restrict an account

We may remove content, remove someone from a club, delete an account, or restrict a club's use of the platform, where:

• these terms are broken (including the rules in sections 4 and 5);
• the law requires us to;
• it's needed to protect other users, the platform or the payment arrangements in section 7, for example against a pattern of fraud (not your card disputes: see section 7.9).

We can also stop the platform charging for a club's paid events, leaving the rest of the club running, where there's a problem with its payment account or a risk to the payment arrangements. No charges are taken while that lasts (section 7.5 says what else it means). We'll tell the club why, and lift it as soon as the reason has gone.

We'll use a proportionate step that deals with the problem, and tell you what we've done and why. We won't delete your account without telling you first and giving you a reasonable chance to put things right, unless the breach is serious, the law requires us to act at once, or waiting would put someone at risk. If you think we've got it wrong, reply or contact us (section 12) and we'll look again. Your refund rights against a club survive anything we do to an account.

9.2 Extra protections for clubs

For clubs (as business users):

• If we restrict or suspend a club's listings or use of the platform, we'll email the club a statement of reasons, at or before the time it takes effect.
• If we end a club's use of the platform entirely, we'll give 30 days' advance notice with reasons, by email, unless the law requires us to act immediately, the club has repeatedly broken these terms, or we have other compelling legal grounds. In those cases we'll still give reasons without undue delay.
• If a restriction or termination is reversed, we'll restore the club's access and its data, where we still hold it.

9.3 Deleting your account

You can delete your account at any time from your profile. Deletion can't be undone.

We won't delete your account while you have upcoming bookings or owe money. Cancel upcoming meet bookings first (the club's cancellation charges apply to paid ones), and settle any unpaid entry fee (including one on your team), failed or retrying payment, or unbilled charge for a session you attended or cancelled late; email enquiries@tapleagues.com and we'll help you close the account.

When you delete your account, most of your account details are removed (your name becomes "Deleted User"), your player record becomes "Deleted Member", so your results stay in standings under that name, and your saved cards are removed from Tap Leagues, so no club can charge them. Messages you sent stay in other people's chats, with their text, and other people's copies of a conversation are theirs. Some records are kept, such as reports, the record of what you agreed to, help assistant conversations, your profile photo at its web address, and financial records for six years: the Privacy Policy (section 8) says what and for how long.

10. Liability

What we never exclude. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for compensation you're entitled to under data protection law, or for anything else that cannot lawfully be excluded. Nothing in these terms takes away rights you have as a consumer under law.

What we owe you. We provide Tap Leagues with reasonable care and skill. We don't promise the service will be uninterrupted or error-free, but we don't hide behind "as is" disclaimers either: if we fail to use reasonable care and skill, the law gives you remedies and these terms don't shrink them.

Events are the club's, but that doesn't reduce any claim you have against us. Our liability for death or personal injury caused by our negligence, and for fraud, is never excluded or limited (see above), and nothing in this section changes that. Separately, and without cutting that down, the club runs its events, so venue conditions, safety on the day and whether an event happens are the club's responsibility, and it owes you those duties. Nothing in these terms waives any claim a child has against anyone. The same goes for money: where these terms say the club, not us, takes your payment or gives refunds, that says who owes you the refund. It doesn't excuse our own mistakes: if our software charges you wrongly, or something we tell you about a price, a charge or your rights is wrong, you can hold us to account for that under this section. Refunds themselves are the club's to give (section 7.8), and nothing in this section touches your statutory right to redress from the club.

The cap. Beyond the matters above, our total liability arising out of the platform service is capped in any period of 12 months (measured from the date of the first event giving rise to a claim): for a member, at £100; for a club, at the total fees the club paid Tap Leagues (our commission) in the 12 months before the claim, and never less than £100. It is a yearly cap, not a lifetime one, and it never applies to anything listed under "What we never exclude". It doesn't limit getting back money our software wrongly caused to be taken from you.

No member indemnity. We don't ask consumers to indemnify us. You're responsible for your own unlawful acts, as everyone is, and nothing more. (The capped club indemnity in section 4.4 is the only indemnity in these terms.)

11. Changes to the service and to these terms

The service. We add, change and sometimes remove features, and don't promise any particular feature, uptime or availability. We'll tell you in advance, by email or in the product, before removing something material.

These terms. We publish these terms as numbered editions, and the edition number is recorded with every acceptance. Each new edition asks you to accept it again. A change is always material, never a judgement call we make in our own favour, if it changes any of: price, who bears the transaction fees, cancellation charges, billing frequency, the billing date, what we collect about you, who can see it, or the introduction of a paid subscription (section 7.12) or a charge for something that is free. If we make a material change:

• Members: we'll only make a material change for a good reason: a change in the law or a regulator's guidance, a change to how Tap Leagues works or what it offers, security, or putting right a mistake in these terms. We'll give you at least 30 days' notice by email or a notice in the product, unless the law or an urgent security risk means we must act sooner, and we'll ask you to accept the new edition the next time you use Tap Leagues. A change never applies to a booking you've already made or a payment already due: those stay under the terms that applied when you made them. If you don't want the new terms, you can stop using the service and close your account before they take effect, free of charge (section 9.3 says what has to be settled before an account can be closed; if something is in the way, email us and we'll help). If you'd rather not accept a new edition but have bookings to cancel, email enquiries@tapleagues.com before it takes effect and we'll cancel them for you as at the time you emailed. We will never change these terms retroactively to your disadvantage, or without notice.
• Clubs: changes that affect clubs get at least 15 days' notice by email before they take effect, longer where clubs would need time to adapt, and a club can end its use of the platform before the notice runs out. The only exceptions are changes we must make for legal or regulatory reasons or to address an imminent security risk.
• Schedule 1 is different. As the club's data protection contract, it isn't varied on notice alone: a change that reduces a club's protections under it takes effect only if the club accepts it, or 30 days after notice if the club doesn't object. A club that objects can end its use of the platform, and we'll delete or return its data under S1.7.

12. Complaints and contact

• About the service or these terms: use the Contact form or email enquiries@tapleagues.com.
• About a report, a removed message or online safety: section 5.3.
• About a club, its events, or a charge or refund: contact the club, which runs its events and receives the money. If you reply to one of our booking or payment emails instead, we'll pass it on.
• About your data: email enquiries@tapleagues.com or use the Contact form. You can complain to us about how we use your data. We'll acknowledge your complaint within 30 days, look into it without undue delay, and tell you the outcome. If it's about data your club entered or published, the club is responsible for it, so contact the club too; we'll help you reach the right person either way.
• You can complain to the ICO at any time, at ico.org.uk/make-a-complaint, and you don't have to come to us first.

13. General

• Law and courts. The law of England and Wales governs these terms, and disputes go to its courts. For consumers that's non-exclusive: you can bring or defend a claim in your local courts, and nothing here restricts that right. There is no arbitration clause and no class-action waiver in these terms.
• Territory. Anyone can use Tap Leagues, but it's run for the UK: a UK service, designed for UK clubs and UK law. Clubs outside the UK are responsible for any local rules that apply to them, and members outside the UK keep any rights their own consumer law gives them.
• How the contract forms when you book. To book a paid meet date you pick it, see the price, the no-show charge and the club you're paying, accept the event terms and press a button that makes clear you're booking and agreeing to pay. Accepting a paid place you're offered works the same way. To enter a competition with an entry fee you accept its entry fee terms and press a button that makes clear you're agreeing to pay (section 7.10). You can review and correct your choices before you press the button. We then email you a confirmation (section 7.7), and we keep a record of your booking or entry and of which version of the event terms you accepted. The contract (and these terms) is in English.
• Severability. If part of these terms is found invalid, the rest still stands.
• No waiver. If we don't enforce a term straight away, we haven't given it up.
• Entire agreement. These terms, including Schedules 1 and 2, are the agreement between you and us. If Schedule 1 and the rest of these terms disagree about personal data a club enters or manages, Schedule 1 wins. This doesn't exclude liability for anything we told you before you signed up, and doesn't affect your contract with your club.
• Assignment. We may transfer our rights and obligations under these terms to a successor business, but only on terms that don't reduce your rights under them. You need our agreement to transfer yours (a club changing admins doesn't need it).

Schedule 1: Your club's data protection contract with us

(the "data processing terms" the law requires: this one is binding, and it wins over the rest of these terms on anything about member data)

These terms apply between each club (the controller) and Tap Leagues Limited (the processor) and form part of the Terms of Use. The law requires such a contract whenever one organisation processes personal data for another. Our liability under this schedule is subject to section 10 of these terms, so far as the law allows.

S1.1 Who is responsible for what

• The club is the controller, and Tap Leagues the processor, for member data the club enters or manages: rosters, individually added members (including whether they're under 18), bulk imports, members without accounts, results entered for the club's purposes, and the club's own emails to its members. This includes AI-assisted screening of member imports, which we do for the club, and three things the club decides and we carry out: what's published about its members (see public display below), whether a competition's approved results can go to Squash Levels, and the automatic charging for its paid events. The club's configuration of each is its instruction to us (S1.3).
• Tap Leagues is a controller in its own right for: platform accounts people create themselves, including the date of birth, region, country and playing category members give us; analytics and product improvement; security and fraud prevention; our own marketing to people who signed up themselves; payment and commission records; the record of what people agreed to and when; calculating and publishing the Tap Leagues rating; skill-balanced matchmaking (section 6.4); AI features we run for our own purposes (the help assistant and its conversations, match analysis and predictions, and summaries of results on the home feed); members' answers about Squash Levels; and the online safety system: reports, the copies of messages they carry, blocks and our decisions on them, and any report to the National Crime Agency. Our Privacy Policy covers those uses, not this schedule; S1.1a limits them where they reach club-entered data.
• Reports about the club's chats. When a club's admins review a report about a message in the club's chats, they see the reported message, the messages before it and who sent them, and act on it for the club under the club's rules (Terms section 4.2). They may use what they see only to deal with the report. When it deals with a report the club acts for itself, under its own rules; we stay responsible for the platform and the online safety system (S1.1, second bullet).
• Public display: the platform sets the visibility defaults for published member data (club pages, profiles, standings); the club chooses what to publish about its members. The club is responsible for its publishing decisions, and Tap Leagues for the design of the defaults. Whichever of us is legally responsible, a member never has to work that out to get something taken down: contact either of us and we will act on it, whatever the other has configured. For anything shown publicly, we are the single point of contact.

S1.1a Data we use for our own purposes

We also use some club-entered data as a separate controller, for the purposes above; the club authorises that disclosure by agreeing to these terms. It is limited to:

• security, fraud prevention and keeping the platform safe, including the online safety system;
• analytics and product improvement;
• payment and commission records we're required to keep;
• the Tap Leagues rating, skill-balanced matchmaking and the AI features in section 6.4.

We do not use club-entered member data for our own marketing, and we don't send our marketing to someone whose details a club typed in. Our purposes and lawful bases for the above are in our Privacy Policy, and for them we are answerable to the member, not the club.

S1.2 What the processing looks like

S1.3 Our core promises as processor

• Documented instructions only. We process club-entered data only on the club's documented instructions, and for the separate controller purposes the club authorises in S1.1a. Your instructions are your settings, the features you use and the data you enter. We don't act on bespoke instructions outside the platform, except for the specific rights actions in S1.6, which we'll carry out on written request. Transfers of the data outside the UK happen only as S1.8 sets out. If the law makes us process the data otherwise (a court order, say), we'll tell the club first unless that law forbids it. Reports to the National Crime Agency and safeguarding disclosures are different: we make them as a controller in our own right (S1.1 and S1.6a), not as the club's processor, and we won't tell the club first where that could warn the person concerned or put anyone at risk.
• Infringing instructions. If, in our opinion, an instruction from the club infringes UK data protection law, we will inform the club immediately.
• Confidentiality. Everyone we authorise to process the data is committed to confidentiality.

S1.4 Security

We take the measures required by Article 32 of the UK GDPR. In particular we: encrypt data in transit and at rest, including our backups; store passwords only as one-way hashes; limit bulk data exports to admins; bind everyone we authorise to process the data to process it only as this schedule allows; test restores; and review these measures regularly, at least once a year, and after any incident. If any of this stops being true, we'll tell affected clubs.

S1.5 Sub-processors

• The club gives general authorisation for us to use sub-processors: other companies that process club-entered data for us, such as hosting, file storage and backups, email delivery, an AI service, maps and location lookup, push notification delivery and error monitoring. We keep a current list and give it to a club on request.
• We'll tell clubs before we add or replace a sub-processor, so they can object. A club that objects can, before the change takes effect, stop using the affected feature or end its use of the platform: we can't run different infrastructure per club.
• Each sub-processor works for us under a written contract that binds it to protect the data and act only on our instructions, and if any fails to meet its data protection obligations we remain fully liable to the club for its performance.
• Not sub-processors: Stripe (the club's own payment providers, Stripe Payments Europe, Limited and Stripe Payments UK Ltd, under its Connected Account Agreement), Squash Levels (an independent rating service, sent results only with both players' agreement), the National Crime Agency (where the law requires a report, Terms section 5.6), and sign-in providers and app stores. Each is an independent controller or recipient, acting on its own rules and responsibility, not our or the club's instructions, and the flow-down above doesn't apply to them.

S1.6 Assistance

• Data subject rights: we assist the club with members' rights requests. Where the platform provides a tool, the club uses it. Where it doesn't, we'll act on the club's written request to access, correct, delete, restrict, export or stop publishing a specific member's data promptly, in time for the club to meet its one-month deadline. If a member sends a request, or a data protection complaint about club-entered data, to us instead, we'll pass it to the club promptly, tell the member, and give the club what it needs to answer.
• Breaches: if we become aware of a personal data breach affecting club-entered data, we'll notify the club without undue delay, with what we know about what happened, who and how many are affected, the likely consequences and what we've done, in time for the club's own 72-hour deadline. We'll assist with the club's notification duties and with any impact assessment or consultation with the ICO.

S1.6a Safeguarding

If we learn of information suggesting a child or a vulnerable adult is at risk of harm, we may disclose what's necessary to the police, a local authority or another safeguarding body without the club's instruction: safeguarding a vulnerable individual is a recognised legitimate interest in law. Where we find child sexual exploitation or abuse content, the law also requires us to report it to the National Crime Agency (Terms section 5.6). We record what was disclosed, to whom and why, and we tell the club unless that would increase the risk, the law forbids it, or we're asked not to. A director of Tap Leagues takes these decisions. We won't use this clause for any other purpose.

S1.7 End of the relationship, and audits

• When the club stops using Tap Leagues, we delete or return club-entered personal data, at the club's choice, within 90 days, except what the law requires us to keep. Two things we can't delete, and clubs should know before they start: results already published in standings, and messages already delivered to other members. Charge and commission records are our own accounting records, kept for six years from the end of the financial year they relate to, under our Privacy Policy, not this schedule.
• We provide the information needed to show we meet these obligations, in writing from our existing documentation first, which is usually enough. Where it genuinely isn't, the club (or an auditor it appoints) may audit or inspect our processing of its data, and we'll allow it and co-operate with it, at the club's cost, on reasonable notice, no more than once a year except after a personal data breach or where a regulator requires it.

S1.8 Where the data lives

Club-entered data is stored in the United Kingdom, and our AI service processes it in the United Kingdom. Some of it is processed outside the UK: in Ireland (email delivery and our encrypted backups), where UK law treats transfers to the European Economic Area as approved, and in the United States (error monitoring, maps and location lookup, and push notification delivery), where we rely on the UK Extension to the EU-US Data Privacy Framework where the company is certified under it, and otherwise on the UK Addendum to the standard contractual clauses.

S1.9 For the club's own checklist (informational, not a term)

As a controller in its own right, the club, not Tap Leagues, is responsible for checking whether it owes the ICO's data protection fee, for its own privacy notices to members, and for telling people it adds to the platform (Terms section 4.2). It must also deal with data protection complaints members make to it: make complaining easy (an email address is enough), reply within 30 days to say you've got it, look into it, tell the person what you decided, and keep a note of each one. It's less work than it sounds, and the ICO's small-organisation guidance is clear.

Schedule 2: Sample event terms for a paid meet (template)

This is a sample a club can use for its own paid meet terms (Terms of Use, section 7.11). It is only for events that take place on a specific date or over a specific period. Competitions without one (such as a ladder with no end date) are governed by their entry fee terms and the Terms of Use, section 7.7. The club edits the [SLOTS] to match the event's settings. The final section must not be edited below the statutory floor.

Terms for [EVENT NAME], run by [CLUB NAME]

Your booking is with [CLUB NAME], of [CLUB ADDRESS], contact [CLUB CONTACT: email and/or phone]. The club runs this event, takes your payment into its own Stripe account, and is responsible for delivering the session and for refunds. Tap Leagues provides the platform and Stripe handles payments; Tap Leagues is not a party to this booking and never holds your money. Once your payment reaches Stripe you have paid the club: your obligation to the club for that amount is discharged from that moment, whatever then happens between the club, Stripe and Tap Leagues.

Price. [PRICE] [CURRENCY] per session. The price shown is the total you pay: the club covers the transaction fees, and nothing is added at checkout. If the club raises the price of a date you've booked, you'll be asked to confirm your place at the new price, and you don't have to.

When you're charged. Your saved card is charged automatically after each session you're booked on, unless you cancelled in time (see Cancelling and No-shows below) [IF WEEKLY/MONTHLY BILLING: sessions are combined into one [weekly / monthly] charge on [BILLING DAY AND TIME]]. Charges are finalised [GRACE PERIOD, e.g. 24 hours] after each session ends [IF THE EVENT HAS NO SET FINISHING TIME, USE INSTEAD: after each session starts], during which the club can correct the register.

Cancelling. The cancellation deadlines for this event are:

Your free-cancellation deadline is shown on the event page. You won't be charged if someone takes your spot: a late-cancellation charge only applies if your place is never refilled; if several people cancel, they're excused in the order they cancelled. Your place isn't counted as refilled until the next person actually confirms it.

No-shows. If you don't turn up and didn't cancel, you're charged in full. The club can waive a no-show charge, for example where someone else took and paid for your place on the night.

Waitlist. [IF WAITLIST ON: If the event is full you can join the waitlist. Your card is saved but nothing is charged while you wait. If a spot opens you'll be asked to confirm: declining is free, and if you don't respond within the time shown, the spot passes to the next person in line and you're not charged. Once you confirm your place, the normal cancellation and no-show rules above apply from that point.]

If the club cancels a session, you aren't charged for it, and anything already charged for it is refunded by the club.

Refunds come from the club: contact [CLUB CONTACT]. A full refund returns your full total.

Who can book. Tap Leagues is for people aged 18 or over. If you're under 18, check with a parent or guardian before booking or paying. Nothing in these terms binds a child or takes away any right a child has.

Your statutory rights: do not edit this section. Nothing in these terms limits your statutory rights. Because this event takes place on [STATE THE DATE OR THE START AND END DATES], the 14-day cooling-off right for distance contracts doesn't apply to these bookings, but your other rights are untouched, including your right to redress from the club if a session you paid for isn't delivered. If those dates are not stated above, ignore this paragraph: the 14-day right applies and you can cancel within 14 days of booking. (This template must only be used for events with a specific date or period: see the note at the top. For competitions without one, the 14-day right applies: Terms of Use, section 7.7.)

Guidance for club admins (not part of the terms): once edited, these are your club's terms, so keep them fair, legal and true to how you run the event. You can change the whole text, which makes you the drafter: change only the [SLOTS], and make them match the event's real settings in Tap Leagues (price, billing, grace period, cancellation charges, waitlist), with the event's real dates in the statutory-rights paragraph. [CLUB ADDRESS] is your club's geographical address (the venue or a correspondence address both work); the law requires one for distance bookings. Don't edit the statutory-rights section, and never add "no refunds under any circumstances": clauses like that are void. If you change the terms or settings after people have booked, Tap Leagues asks members with dates outside your notice period to agree again, and releases them free if they don't; a change to billing frequency or billing day reaches every upcoming date (section 7.11).